In effect, this tweet has become a lightning rod for transit riders frustrated with the TTC and has sparked a media controversy.
The responses have been mixed, with that of the TTC Workers' Union stating that:
it is "disturbing" that a transit rider snapped a photo of what appears to be a sleeping ticket collector instead of checking to see whether the worker was okay.
While Adam Giambrone, head of the TTC has created a “blue-ribbon task force” to propose ways to improve the commission’s customer service. However somehow, this controversy seems far from over.
As Mashable says:
The world is changing because of social media. Information can be spread in real-time to millions of people. It’s the same power that has helped raised millions for Haiti and forced big companies to listen to their customers.
But somehow, personally I seek very little solace in the lesson we might learn from technology as being that 'someone is always watching.'