Sunday, January 24, 2010

Someone Is Always Watching.

After last fall and news from Iran its no surprise the power Twitter has had on politics world-wide. Another case of a tweet that has had immense power locally is that of user @OGLE_Toronto who on Friday posted a TwitPic on their Twitter account of a sleeping Toronto Transit Commision ticket collector.

In effect, this tweet has become a lightning rod for transit riders frustrated with the TTC and has sparked a media controversy.

The responses have been mixed, with that of the TTC Workers' Union stating that:

it is "disturbing" that a transit rider snapped a photo of what appears to be a sleeping ticket collector instead of checking to see whether the worker was okay.

While Adam Giambrone, head of the TTC has created a “blue-ribbon task force” to propose ways to improve the commission’s customer service. However somehow, this controversy seems far from over.

As Mashable says:

The world is changing because of social media. Information can be spread in real-time to millions of people. It’s the same power that has helped raised millions for Haiti and forced big companies to listen to their customers.

But somehow, personally I seek very little solace in the lesson we might learn from technology as being that 'someone is always watching.'

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